Voice agent · Inbound calls
Handle calls while your team is busy.
A voice agent can answer routine questions, check availability and book appointments. We connect it to your calendar and CRM and define when to transfer a call or leave a request for the team.
- Integration with compatible existing telephony
- Connected calendar and CRM
- Handover to your team
Live demo · right in your browser
Talk to a voice agent now.
Clara is the WDM demo voice agent. Ask about services and prices, or ask her to set up a 30-minute call. She speaks Romanian and answers within seconds.
Try asking, for example
- „Ce ați putea automatiza pentru o firmă de distribuție?”
- „Cât costă un agent vocal și ce include?”
- „Vreau o discuție de 30 de minute, marți dimineața.”
The agent speaks Romanian. An English-speaking agent is configured per project.
Microphone audio is processed by ElevenLabs for speech recognition and voice synthesis. Do not share sensitive data. The call ends automatically after 5 minutes. How we use data
Press and speak, like a phone call. Clara answers within seconds.
Turn your sound on and allow microphone access when the browser asks.
This fits if
When it can help
A few situations we can use as a starting point.
- Calls arrive outside opening hours or during busy periods.
- Reception staff handle visitors and phone calls at the same time.
- Many questions concern opening hours, availability or the services you offer.
- Appointments are taken by phone and entered in the calendar by hand.
- You want a clearer record of requests received by phone.
What we build
What a voice agent actually is
We define which types of calls suit automation and the integrations needed to handle them.
Conversations for routine requests
We define the questions, available information and answer boundaries. Representative conversations are tested before launch.
Calendar and CRM
The agent can check available slots, create appointments and save requests in the CRM using the operations permitted by the integration.
Transfer and callback
We define when a call goes to a colleague. If nobody is available, the agent can collect the details needed for a callback.
Telephony integration
We check the phone system, number and forwarding options. Depending on compatibility, the agent can handle all calls or just those your team does not answer.
How it works
From an incoming call to a recorded request
The conversation follows the type of request and the agreed rules.
- 01Introduce itselfIdentifies itself as an automated assistant and explains how the call is processed under the agreed configuration.
- 02Clarify the requestAsks for the details needed to answer a question, make an appointment or capture a request.
- 03Consult the systemsChecks available information and confirms the details before recording the result.
- 04Confirm or hand overCommunicates the result or transfers the call. If the team is unavailable, it records a callback request.
Caller notices, transcription and any recording are configured according to project requirements and applicable rules.
Example use cases
Where a voice agent can help
Dental practice
- The situation
- Reception handles patients and phone calls at the same time.
- What we would build
- Capture appointment requests and check approved calendar slots.
Appointment requests can be handled while reception is busy. The agent does not provide medical assessments.
Vehicle service centre
- The situation
- Customers call to check work status or book an appointment.
- What we would build
- Controlled access to work status and calendar, with identity checks before sharing information.
Routine questions can be answered, while cases needing explanation go to the team.
Materials distribution
- The situation
- Availability enquiries overlap with sales conversations.
- What we would build
- Handle routine questions and capture requests, transferring negotiations to a colleague.
The team can devote more time to enquiries that need a sales conversation.
Illustrative scenarios using fictional situations and data. The solution and results depend on each business’s processes and systems.
What stays with you
What you end up owning
- Agent configured for the agreed call types
- Documented conversation and handover rules
- Telephony, calendar and CRM integrations specified in the quote
- Controlled access to call records and outcomes
- Configured caller notices and retention settings
- Testing, training and the agreed adjustment period
Questions
About the voice agent
Yes. The agent introduces itself as an automated assistant. We agree the wording, call-processing information and option to speak to a colleague.
It transfers the call under the agreed rules or records a callback request. Sensitive cases and explicit requests for a person have a clear route to the team.
Noise, interruptions and unfamiliar phrasing can affect understanding. There may be pauses between replies. We test representative scenarios and define when a colleague should take over.
We consider call volume and duration, telephony services and the models used. Implementation starts at €3,000, with usage costs estimated separately.
Which calls would you like to handle more easily?
We will discuss request types, call volume and your phone system, then propose a suitable starting point.
We reply the same business day.